Advanced Job Creation
Categories and sub-categories, service details, customer and site data, latitude/longitude, address, attachments and job-specific notes.
All your field service operations in one powerful platform. Track, manage and grow your business with ease.
Plenty of tools will answer your phone and fill a slot on the calendar. Very few can prove the work was done, get the variation approved on site, record the parts consumed, and protect the contract at renewal. SpiderFIELD covers all six stages of the service lifecycle.
Stage 1 alone does not grow a service business. Stages 3 to 6 are where margin, repeat revenue and customer trust are actually won — and that is the ground SpiderFIELD is built on.
Every job traceable end to end — who raised it, who was assigned,
what was checked,
what was found, what was replaced, what the customer
approved and what was reported back.
No call centre, no per-minute charges, no third party between you and your customer. Embed the SpiderFIELD job request form into the website or portal you already own, and let customers raise their own jobs at 2 AM — with AI turning their plain-language complaint into a structured, dispatch-ready work order.
Drop the request form into your existing website, customer portal or intranet. Your branding, your domain, your logo — no redirect to a third-party page.
The customer types the problem in their own words. AI structures it into a proper job description with service context, likely category and expected scope — so your dispatcher receives a usable work order, not a one-line complaint.
Requests raised outside working hours land in the system immediately, timestamped and queued. Nothing waits on a voicemail box or a WhatsApp message someone reads the next morning.
Give contract customers their own login to raise jobs, view every open request and pull their full service history whenever they need it.
Customers follow their job from received to assigned, in progress, awaiting approval, completed and closed — which removes the "any update?" phone calls entirely.
A technician who spots additional work on site creates the job then and there, without calling the office. Capture is not limited to the customer.
Submitted by ABC Manufacturing · Site 2
Cooling failure on server room HVAC unit with abnormal operating noise and condensate leakage. Inspect refrigerant charge, compressor operation, drain line blockage and filter condition. Critical-area asset — prioritise response.
Twenty-plus capabilities, grouped by the part of the job they serve. Enable only what your team needs today and switch on the rest as your operation matures.
Categories and sub-categories, service details, customer and site data, latitude/longitude, address, attachments and job-specific notes.
Customers raise their own jobs from the client portal or the job request form embedded on your website — around the clock.
Assign technicians, monitor progress, capture job duration and track technician location throughout the field visit.
Turn a short customer complaint — typed by your office or by the customer themselves — into a structured, dispatch-ready job description.
Generate before, during and after task instructions from the job description, asset type and work category. Technicians tick each one off in the app.
Convert selected findings and raw field notes into a clean, professional summary the customer can actually read.
Configurable inspection forms and branded inspection reports for audits, statutory checks and pre-contract surveys.
Turn a failed inspection point straight into a scheduled job — capturing remedial revenue you are already standing next to.
Technicians select findings from a master library you maintain in the backend, so field reporting is standardised instead of freehand.
Upload before and after photographs and video against the job — the level of proof that ends disputes before they start.
Capture the customer's signature with their company chop or stamp, plus the technician's own signature and completion notes.
Technicians raise a quotation at the site and the customer approves it securely with an approval code — minutes, not days.
Technicians verify stock before raising a spare parts request, and every part consumed is recorded against the job and the contract.
Branded PDF job reports with your logo and colours on reports and job request forms, sent automatically on completion — or switched off entirely.
Enable or disable most features from the admin panel. Keep the technician screen deliberately simple, or run the full sophisticated workflow.
Consistency is the hardest problem in field service. SpiderFIELD does not measure it after the fact — it builds the standard into the job itself, with instructions the technician acknowledges step by step and findings drawn from a library you control.
A photograph proves something existed. A before-and-after video, a timestamped duration, a GPS-verified location, a technician signature and a customer's company chop prove the work was done, accepted and closed — the difference between an invoice that gets paid and one that gets queried.
Categories, inspections, findings, job instructions and reports are all configurable — so the same platform fits a chiller maintenance contractor, a biomedical service team and a data centre support desk without customisation work.
Chillers, AHUs, cold rooms and cooling systems under preventive maintenance contracts.
Statutory inspections, scheduled servicing and emergency breakdown response.
Switchboards, panels, wiring and power distribution servicing across sites.
Multi-site, multi-trade building services with SLA-bound response commitments.
Biomedical servicing, calibration records and device-level contract history.
Charger installation, commissioning and distributed network maintenance.
Plant, pipeline and equipment servicing with strict evidence requirements.
Alarm, sprinkler and extinguisher inspections with compliance reporting.
Data centre hardware support, warranty tracking and asset-level contracts.
Production line equipment servicing, breakdown response and spare parts control.
Surveillance installation, scheduled checks and multi-site servicing.
Pumps, RO plants and filtration systems under recurring service agreements.
Eight connected stages. Every one of them recorded, timestamped and reportable.
Website form, client portal, office or technician — AI structures the description.
Technician assigned, customer notified, SLA clock started.
AI or standard before/during/after field2-worksteps ticked off in the app.
Inspection completed, findings selected from your master library.
Stock checked, parts requested and consumption recorded.
Additional work quoted on site and approved securely by the customer.
Before/after video, customer chop, dual signatures, completion notes.
Branded PDF generated and emailed; customer tracks closure in the portal.
Recurring maintenance is where service businesses make their margin, and it is won at renewal — not on the phone. Use the terminology that fits your market: AMC, Service Contract, Maintenance Agreement or Preventive Maintenance Agreement.
ABC Manufacturing · Comprehensive Preventive Maintenance
Track make, model, serial number, installation date and full service history.
Generate service jobs automatically from the maintenance frequency.
Configure labour, parts, callouts, scheduled services and exclusions.
Track expiry, renewal status and upcoming contract actions well in advance.
Configure response and resolution commitments contract by contract.
See parts and labour consumed per contract before you price the renewal.
SpiderFIELD applies AI at three points in the lifecycle: when the customer raises the job, when the technician performs it, and when the report goes back out.
Customers describe the problem in plain language on your website or portal; AI produces a structured job description with category, context and scope.
Turn a two-line phone complaint into a complete work order without a dispatcher rewriting it by hand.
Before, during and after task steps generated from the job, asset and work type — then acknowledged one by one in the app.
Selected findings and field notes rewritten into a professional, customer-facing completion summary.
Interpret technician activity, repeat failures and service performance across sites and contracts more quickly.
Voice-based job capture and status enquiry, arriving as an optional add-on across all three plans. See the roadmap →
Adding voice to a complete field service platform is a feature release. Adding inspections, contracts, evidence capture, quotations and a client portal to a voice product is a rebuild.
An optional AI voice channel that feeds the same job pipeline as your portal and web form — one job record, one workflow, one report, whichever way the request arrives.
A simple workflow that ensures every service visit is scheduled, proven, approved, and documented.
Service call created with customer details and equipment info.
Monthly/weekly schedule updates automatically.
Start time + site/device photos recorded.
Request parts, check inventory, update status live.
Email sent with confirmation code for approval.
Completion proof uploaded and signed on-site.
Auto-generated report sent instantly with signature.
Smart decisions depend on precise, real-time information. SpiderFIELD gives your team better visibility, better communication and stronger operational control.
SpiderFIELD combines automation, prioritization and visibility to reduce manual work and improve service movement.
Common questions from service companies adopting SpiderField.
Get a walkthrough of scheduling, engineer app, proof capture, quotes with approval codes, parts requests and AMC automation.
Choose a plan based on your number of engineers and the features you need. Upgrade anytime as your operations grow.
Digitize your field operations.
Automate your service operations.
Connect customers, technicians and operations.
Optional voice job capture and status enquiry. Available as an add-on on all three plans.
Optional credit-based notifications and job detail sharing.
Optional SMS credits for transactional alerts.
Useful for high-volume photo and video evidence.
API and enterprise workflow integrations available separately.
Get a walkthrough of 24/7 job capture, AI job generation, the technician app, digital inspections, service contracts, on-site quotations, evidence capture, the client portal and automated branded reports.